Privacy Policy
Teamful ApS (“Teamful”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you access or use the Teamful platform, including Teamful Scope, Teamful Atlas, and Teamful Studio (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
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1. About Teamful
Teamful ApS is a software company based in Copenhagen, Denmark. We provide software designed to help agencies, brands, and creators plan, execute, collaborate on, and report campaigns across multiple platforms and stakeholders.
If you have any questions about this Privacy Policy or our data practices, you can contact us at privacy@teamful.io.
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2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed in connection with your use of the Teamful website, platform, applications, customer support, and related communications.
Where Teamful processes personal data on behalf of a customer as part of providing the Service, such processing is governed by applicable contractual terms, including any Data Processing Addendum entered into between Teamful and the customer.
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3. Information We Collect
We collect personal information in several ways, depending on how you interact with the Service.
When you create an account, communicate with us, or otherwise use the Service, you may provide personal information such as your name, email address, company or organisation details, login credentials, and any content you upload or create within the platform. This includes campaign data, deliverables, messages, and other information necessary to operate the Service.
If you choose to connect social media accounts, we may collect information made available through third-party platform APIs, including public profile information, audience metrics, engagement statistics, and content performance data. The specific data accessed depends on the permissions you grant and the policies of the relevant platform. Teamful only accesses and processes such data as necessary to provide the Service.
In addition, we automatically collect certain technical and usage information when you access or use the Service. This may include IP addresses, device and browser characteristics, operating system information, timestamps, usage logs, and interaction data. This information helps us operate the Service securely, monitor performance, and improve functionality.
For paid subscriptions, billing and payment information is processed by our payment provider, Stripe. Teamful does not store full payment card details, but we retain subscription, transaction, and billing metadata as required for accounting, compliance, and customer support purposes.
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4. Legal Basis for Processing
For individuals located in the European Union, European Economic Area, or United Kingdom, Teamful processes personal data in accordance with the General Data Protection Regulation (GDPR).
Our processing is based on one or more of the following legal grounds: the performance of a contract with you or your organisation, our legitimate interests in operating and improving the Service, compliance with legal obligations, or your consent where required. Where processing is based on consent, you may withdraw that consent at any time.
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5. How We Use Personal Data
We use personal data to provide, maintain, and operate the Service, including enabling campaign planning, execution, collaboration, reporting, and social media integrations. Personal data is also used to process subscriptions and payments, provide customer support and live chat, communicate service-related information, ensure platform security, prevent misuse, and improve the performance and reliability of the Service.
Teamful does not sell personal data.
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6. Sharing and Disclosure of Information
We may share personal data with trusted service providers who assist us in operating the Service, such as hosting providers, analytics services, and payment processors. These providers are contractually bound to process personal data only on our instructions and to maintain appropriate confidentiality and security measures.
Personal data may also be shared with social media platforms when you use authorised integrations, with professional advisers such as legal or accounting firms where necessary, or with public authorities where required by law.
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7. International Data Transfers
Teamful operates globally, and personal data may be processed in countries outside your country of residence, including the United States. Where required by law, we implement appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission.
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8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with contractual and legal obligations, and resolve disputes. When personal data is no longer required, it is deleted or anonymised, subject to technical and backup retention limitations.
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9. Security Measures
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption in transit, access controls, monitoring, and the use of secure infrastructure providers. While no system can guarantee absolute security, we continuously work to protect the information entrusted to us.
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10. Cookies and Tracking Technologies
Teamful uses cookies and similar technologies to ensure the proper functioning of the website and Service, analyse usage, and improve performance. Where required by law, we obtain consent before placing non-essential cookies. Additional details are available in our Cookie Policy.
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11. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, or delete your personal data, restrict or object to processing, request data portability, or withdraw consent where processing is based on consent.
Requests can be submitted by contacting privacy@teamful.io. Where Teamful processes personal data on behalf of a customer, requests may be referred to that customer.
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12. United States Privacy Rights
Residents of certain US states may have additional rights under applicable privacy laws. Teamful does not sell personal data as defined under such laws and provides appropriate rights and disclosures where required.
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13. Children’s Privacy
The Service is not intended for children under the age of 16, and Teamful does not knowingly collect personal data from children.
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14. Third-Party Services
The Service may include links to or integrations with third-party services. The privacy practices of those third parties are governed by their own privacy policies, and Teamful is not responsible for their practices.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. When material changes are made, we will take reasonable steps to notify users. The effective date at the top indicates the most recent version.
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16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@teamful.io.